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Error "Cannot locate PDF converter" when saving a form as PDF on upgraded 32-bit or 64-bit Windows Vista operating system.
What is happening: When saving a form as a PDF file in QuickBooks, I get the following error: "Cannot locate PDF converter." This applies to both Windows Vista 32-bit and 64-bit environments.
Why is this happening: The QuickBooks PDF Converter is not installed when an operating system is upgraded to the Windows Vista operating system.
How to fix the problem:
- 32-bit Vista: Repair the QuickBooks installation to reinstall the QuickBooks PDF Converter.
- 64-bit Vista: There is currently no resolution.
Detailed instructions (32-bit Vista only):
- Click the Windows Start button and then click Control Panel.
- Under Programs, click Uninstall a program.
- Right-click the entry for QuickBooks and then click Uninstall/Change.
- If prompted, provide Windows permission to continue.
- Click Next in the QuickBooks Installation Wizard.
- Click to select the Repair option and then click Next.
- Click Repair to begin the repair process.
Message "Creating a portable company file failed" when creating a portable file on a 64-bit Windows Vista operating system.
What is happening: When creating a portable file without specifying a file location, QuickBooks gives the following message: "Creating a portable company file failed"
Why is this happening: This is a known issue with QuickBooks running on an upgraded 64-bit Windows Vista operating system.
How to fix the problem: Specify a location for the portable file to be saved to.
Detailed instructions:
- Go to the File menu, and click Save Copy or Backup.
- Click Portable Company File and then click Next. Do not click Finish.
- Save the portable company file to a folder on your computer.
The portable company file is saved with a .QBM extension.
- When prompted to close your company file, click OK.
QuickBooks must close and reopen your company file before creating a portable company file.
Windows Vista operating system security components block the QuickBooks Database Server Manager after upgrading a QuickBooks Server installation to release R4.
What is happening: I get a message in Windows Vista that the QuickBooks Database Server Manager is blocked after upgrading my QuickBooks Server installation to release R4.
Why is this happening: This is a known issue when upgrading the QuickBooks Server installation to release R4. The startup properties of the QuickBooks Database Server Manager are not preserved after the upgrade.
How to fix the problem: Manually edit the blocked startup programs in Vista to allow the QuickBooks Database Server Manager to run.
Detailed instructions:
- Click Blocked Startup Programs in the system tray.
- Click Run blocked program and then click the entry for the QuickBooks Database Server Manager.
Error "A QuickBooks company data file is already open and is different from the one requested." when beginning an integrated application session in QuickBooks on the Windows Vista operating system.
What is happening: When starting an integrated application session in QuickBooks using the path C:\Documents and Settings\All Users using Windows Vista, QuickBooks gives the error: "A QuickBooks company data file is already open and is different from the one requested."
Why is this happening: The path C:\Documents and Settings\All Users is not valid in Windows Vista.
How to fix the problem: Use the Vista location C:\Users\Public for your data files.
Error: WebEx Client Installation: The InstallShield Engine (ikernel.exe) could not be installed.
What is happening: When installing the WebEx Client as standard user in the Windows Vista operating system, I get this message: "WebEx Client Installation: The InstallShield Engine (ikernel.exe) could not be installed."
Why is this happening: This is a known issue with the WebEx installation on Windows Vista.
How to fix the problem: Install the WebEx Client as an administrator.
Detailed instructions: Log in to Windows as an administrator and try the installation again.
Server Busy dialog appears when creating Microsoft Word letters using large QuickBooks data files on the Windows Vista operating system.
What is happening: When creating Microsoft Word letters using large QuickBooks data files, the following message appears: "Server Busy. This action cannot be completed..."
Why is this happening: This is a known issue with QuickBooks on Windows Vista.
How to fix the problem: Click Switch To in the message to complete the operation.
Page to set preferences for Google Desktop cannot be displayed in QuickBooks Simple Start running on the 64-bit Windows Vista operating system.
What is happening: Page not found when setting Google Desktop preferences in QuickBooks Simple Start running on the 64-bit Windows Vista operating system.
Why is this happening: This is a known issue with QuickBooks Simple Start and the 64-bit Windows Vista operating system.
How to fix the problem: Use the Google Desktop icon in the system tray to open the preferences page.
Detailed instructions:
- Right-click the Google Desktop icon in the system tray and click Preferences.
- Set and save your preferences.
- Log out of Windows and then log back in.
You should now be able to view Google Desktop preferences from within QuickBooks.
Save to CD/DVD message refers to the Windows XP CD Writing Wizard and lists incorrect location for temporary staging folder for QuickBooks running on Windows Vista
What is happening: When you back up to a CD/DVD in QuickBooks running on Vista, QuickBooks displays a message that refers to the Windows XP CD Writing Wizard and lists an incorrect location of the backup file.
Why is this happening: The location listed in the message is incorrect for the Vista operating system. The correct location for the staging folder for QuickBooks backup files in Vista is:
C:\Users\"user name"\AppData\Local\Microsoft\Windows\Burn\Temporary Burn Folder
This is a known issue with QuickBooks running on Vista.
How to fix the problem: Use the correct location listed above when browsing to the temporary staging folder for backup files.
How do I determine if I am running a 32-bit or 64-bit version of the Windows Vista operating system.
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Go to the Windows Start button and click Control Panel.
- Click System and Maintenance and then click System.
- In the “View basic information about your computer” window, refer to the System type entry to determine if you are running a 32-bit or 64-bit version of Vista
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