Error -6190, -83: "QuickBooks was unable to open the company file."

What is happening

When attempting to open a company file, the following error appears:

QuickBooks was unable to open the company file. 6190 83, error opening file on flash drive server network multi-user file open error, . (-6190, -83)
Why is this happening
This error can occur if more than one computer is set to host the company file. 6190 83, error opening file on flash drive server network multi-user file open error, .
How to fix the problem
To resolve this issue, verify that hosting is turned on at the server and off on the client workstations. 6190 83, error opening file on flash drive server network multi-user file open error, . Once you confirm that only the server is set to host the company file, scan the folder where the file is stored. 6190 83, error opening file on flash drive server network multi-user file open error, .
Detailed Instructions

Errors that occur while setting up or working in multi-user mode can be time-consuming to diagnose and correct. 6190 83, error opening file on flash drive server network multi-user file open error, . To help investigate and resolve the error, Intuit recommends downloading the Network Diagnostic Tool, which analyzes whether your computer and network connection are set up properly for multi-user mode. 6190 83, error opening file on flash drive server network multi-user file open error, . If the tool doesn't help you resolve the error, you can return to this article and try the solution described here.

To verify hosting and scan the folder:

  1. Verify the hosting setting by opening QuickBooks on each computer and pressing F2 to open the Product Information window:
    • For client computers:
      1. Check the Local Server Information section in the lower left corner of the window to verify that Hosting is set to Off.
      2. If Hosting is set to anything other than Off, choose File > Utilities > Stop Hosting Multi-User Access and follow the on-screen prompts.
    • For the server:
      1. Check the Local Server Information in the lower left corner of the window to verify that Hosting is set to local files only or local and remote files.
      2. If Hosting is set to Off, choose File > Utilities > Host Multi-User Access and follow the on-screen prompts.
  2. Once you confirm that only the server is set to host the company file, use the Scan Folders feature to ensure that the configuration allows other users access to the company files.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. 6190 83, error opening file on flash drive server network multi-user file open error, . Fees may apply.

KB ID# 1007857
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11/22/2009 3:10:25 AM