QuickBooks stops responding when searching with Google Desktop
What is happening
When you update the index in the QuickBooks Google Desktop Search, using the steps below, QuickBooks stops responding. google,'google desktop',crash, .
- Open QuickBooks.
- Click the Search button on the task bar.
- Enter text in the search field and click Search QuickBooks and Desktop.
- Widen the Google Search window until you can see the Update Index link on the upper right.
- Click the link, and then wait a few seconds. QuickBooks stops responding.
Why this is happening
This situation occurs only if you're running QuickBooks on Windows 7 with the XP Mode virtual environment. google,'google desktop',crash, . XP Mode works with Virtual PC to let you run Windows XP applications on your Windows 7 computer. google,'google desktop',crash, . The version of Google Desktop that comes with QuickBooks 2009 and earlier QuickBooks versions is not compatible with XP Mode. google,'google desktop',crash, .
Detailed instructions
You can resolve this issue by
uninstalling Google Desktop. google,'google desktop',crash, . To continue using Google Desktop, install a later version from the Google web site by following these steps:
- Uninstall Google Desktop.
- Install a new version of Google Desktop from the Google web site.
- Click the Install Google Desktop button.
- Follow the onscreen instructions to complete the installation.
KB ID# 898429