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Use the QBPOS Connectivity Troubleshooting Tool

Overview

The QBPOS Troubleshoot Connection Tool is an application that will help isolate issues that prevent the Point of Sale data file from opening.
Detailed Instructions

Click to expand. Click again to contract.

Version 9
I use Windows XP
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v9 install type: should be Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity9.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol should display Enabled. If it does not:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Network Connections.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the General tab, locate Internet Protocol (TCP/IP). Ensure the box to the left is selected. If it is not, select it and click OK. If it is already selected, clear the checkbox and reselect it. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, consult your network administrator or computer technician to correct the issue.
    6. If the Windows Firewall Status: does not display WinXP Firewall disabled:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Security.
      3. Disable the firewall and click OK.
      4. If this overcomes the errors, double-click Security, re-enable the firewall and click OK.
      5. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46216, 46217, 46218, 46219, 443, 8443, 2638, 8035 and 8036 both UDP and TCP/IP:
        • Adaptive Server
        • QBDBMgrN.exe
        • QBPOSDBService.exe
    7. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: displays anything but Not detected, the issue lies with the third party firewall. Make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
  4. Restart your computer and log in as Administrator.

Note: Press Ctrl+Alt+Delete on your keyboard while in the Welcome window as the computer starts. Enter the appropriate user name and password of the system administrator in the login window.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows Vista
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity9.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v9 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity9.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Unless already selected, click Classic View in the left side of the window.
      3. Double-click Network and Sharing Center and click Manage network connections.
      4. Right-click any Local Area Connection icon and select Properties.
      5. Click Continue in the User Account Control window.
      6. On the General tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      7. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      8. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and double-click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, double-click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46216, 46217, 46218, 46219, 443, 8443, 2638, 8035 and 8036 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      9. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Please make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      10. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows 7
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity9.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v9 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity9.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Click Network and Sharing Center and click Change adapter settings.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the Networking tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      6. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46216, 46217, 46218, 46219, 443, 8443, 2638, 8035 and 8036 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      7. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Please make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      8. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

Version 8
I use Windows XP
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v8 install type: should be Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity8.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol should display Enabled. If it does not:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Network Connections.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the General tab, locate Internet Protocol (TCP/IP). Ensure the box to the left is selected. If it is not, select it and click OK. If it is already selected, clear the checkbox and reselect it. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, consult your network administrator or computer technician to correct the issue.
    6. If the Windows Firewall Status: does not display WinXP Firewall disabled:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Security.
      3. Disable the firewall and click OK.
      4. If this overcomes the errors, double-click Security, re-enable the firewall and click OK.
      5. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46203, 46204, 443, 8443, 2638, 8024 and 8025 both UDP and TCP/IP:
        • Adaptive Server
        • QBDBMgrN.exe
        • QBPOSDBService.exe
    7. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: displays anything but Not detected, the issue lies with the third party firewall. Make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
  4. Restart your computer and log in as Administrator.

Note: Press Ctrl+Alt+Delete on your keyboard while in the Welcome window as the computer starts. Enter the appropriate user name and password of the system administrator in the login window.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows Vista
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity8.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v8 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity8.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Unless already selected, click Classic View in the left side of the window.
      3. Double-click Network and Sharing Center and click Manage network connections.
      4. Right-click any Local Area Connection icon and select Properties.
      5. Click Continue in the User Account Control window.
      6. On the General tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      7. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      8. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and double-click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, double-click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46203, 46204, 443, 8443, 2638, 8024 and 8025 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      9. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Please make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      10. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows 7
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity8.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v8 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity8.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Click Network and Sharing Center and click Change adapter settings.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the Networking tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      6. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46203, 46204, 443, 8443, 2638, 8024 and 8025 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      7. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Please make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      8. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

Version 7
I used Windows XP
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v7 install type: should be Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity7.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol should display Enabled. If it does not:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Network Connections.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the General tab, locate Internet Protocol (TCP/IP). Ensure the box to the left is selected. If it is not, select it and click OK. If it is already selected, clear the checkbox and reselect it. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, consult your network administrator or computer technician to correct the issue.
    6. If the Windows Firewall Status: does not display WinXP Firewall disabled:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Security.
      3. Disable the firewall and click OK.
      4. If this overcomes the errors, double-click Security, re-enable the firewall and click OK.
      5. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46201, 46202, 46209 and 2638 both UDP and TCP/IP:
        • Adaptive Server
        • QBDBMgrN.exe
        • QBPOSDBService.exe
    7. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: displays anything but Not detected, the issue lies with the third party firewall. Make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
  4. Restart your computer and log in as Administrator.

Note: Press Ctrl+Alt+Delete on your keyboard while in the Welcome window as the computer starts. Enter the appropriate user name and password of the system administrator in the login window.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows Vista
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity7.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v7 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity7.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Unless already selected, click Classic View in the left side of the window.
      3. Double-click Network and Sharing Center and click Manage network connections.
      4. Right-click any Local Area Connection icon and select Properties.
      5. Click Continue in the User Account Control window.
      6. On the General tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      7. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      8. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and double-click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, double-click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46201, 46202, 46209 and 2638 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      9. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Please make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      10. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows 7
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity7.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v7 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity7.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Click Network and Sharing Center and click Change adapter settings.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the Networking tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      6. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, double-click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46201, 46202, 46209 and 2638 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      7. 3-rd Party Firewall Status: may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Please make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      8. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

Version 6
I use Windows XP
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity6.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v6 install type should be Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and run the QBPOS Troubleshoot Connection again by searching for QBPOSTestConnectivity6.exe and double-clicking the located file in the search window.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Network Connections.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the General tab, locate Internet Protocol (TCP/IP). Ensure the box to the left is selected. If it is not, select it and click OK. If it is already selected, clear the checkbox and reselect it. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, consult your network administrator or computer technician to correct the issue.
    6. If the Windows Firewall Status: does not display WinXP Firewall disabled:
      1. Click the Microsoft Windows Start button and select Run. Enter control in the Open field and click OK.
      2. Double-click Security.
      3. Disable the firewall and click OK.
      4. If this overcomes the errors, double-click Security, re-enable the firewall and click OK.
      5. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46201, 46202 and 2638 both UDP and TCP/IP:
        • Adaptive Server
        • QBDBMgrN.exe
        • QBPOSDBService.exe
    7. 3-rd Party Firewall Status may be returning a variety of conditions. If all the prior conditions monitored by theQBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status: shows anything but Not detected, the issue lies with the third party firewall. Make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
  4. Restart your computer and log in as Administrator.

Note: Press Ctrl+Alt+Delete on your keyboard while in the Welcome window as the computer starts. Enter the appropriate user name and password of the system administrator in the login window.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows Vista
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity6.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v6 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity6.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Unless already selected, click Classic View in the left side of the window.
      3. Double-click Network and Sharing Center and click Manage network connections.
      4. Right-click any Local Area Connection icon and select Properties.
      5. Click Continue in the User Account Control window.
      6. On the General tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      7. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      8. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and double-click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, double-click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46201, 46202 and 2638 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      9. 3-rd Party Firewall Status may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status displays anything but Not detected, the issue lies with the third party firewall. Make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      10. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.

I use Windows 7
To download and use the connectivity troubleshooting tool:
  1. Download the QBPOS Troubleshoot Connection tool, saving it to your Windows Desktop.
  2. When the window displays Download Complete, click Open. This will run the QBPOSTestConnectivity6.exe tool.
  3. The screen displays information regarding the system and how it affects Point of Sale's ability to open the database file:
    1. QBPOS v6 install type: should display Server Workstation if you are on the primary installation. If it displays Client Workstation and this is the only workstation installed, uninstall and reinstall Point of Sale as a Server Workstation. If this is a client install (second, third, fourth or fifth machine) do nothing with regard to this install type line.
    2. QBPOS DB Service Status should display Running. If it does not, exit all programs, reboot the computer and double-click QBPOSTestConnectivity6.exe on your desktop.
    3. Click Test Connect to ensure that the tool can connect to the company data.
    4. Note the Startup Status: in the bottom section of the screen and click Look Up Error Messages. Select the appropriate line in the left window titled Translated Error Messages: and follow the How to fix (instructions): in the right hand window.
    5. TCP/IP Protocol: should display Enabled. If it does not:
      1. Click the Windows Logo button and select Control Panel.
      2. Click Network and Sharing Center and click Change adapter settings.
      3. Right-click any Local Area Connection icon and select Properties.
      4. On the Networking tab, ensure that TCP/IPv6 and TCP/IPv4 are selected. If they are already selected, clear the checkboxes and reselect them. Click OK.
      5. If Internet Protocol (TCP/IP) is not listed, please consult your network administrator or computer technician to correct the issue.
      6. If Windows Firewall Status does not display Firewall disabled:
        1. Open the Control Panel and click Windows Firewall. Disable the firewall and click OK.
        2. If this overcomes the errors, open the Control Panel, double-click Windows Firewall, re-enable the firewall and click OK.
        3. Contact your network administrator to configure the firewall to allow Point of Sale to function properly. The following files need to have "always allow" access to ports 46201, 46202 and 2638 both UDP and TCP/IP:
          • Adaptive Server
          • QBDBMgrN.exe
          • QBPOSDBService.exe
      7. 3-rd Party Firewall Status may be returning a variety of conditions. If all the prior conditions monitored by the QBPOS Connection Troubleshoot utility are optimum and the 3-rd Party Firewall Status displays anything but Not detected, the issue lies with the third party firewall. Make note of the programs and ports listed above and consult your network administrator or computer technician to correct the issue.
      8. Restart your computer and log in as Administrator.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks Point of Sale support options for additional guidance.
KB ID# 401828
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9/9/2010 12:55:43 AM
QBKSWEB5 9005 SG_QUICKBOOKSPROEDITION2009_1_3 7d77f1