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Error: "13748 49696" and other unrecoverable errors opening PDF or printing checks after Adobe Acrobat 9.0 update

What is happening

When you open a PDF file (for example, a previous bank reconciliation report) or try to print checks within QuickBooks after updating to Adobe Acrobat 9.0, QuickBooks generates an Unrecoverable Error. can't print checks pdf acrobat update error 1374849696 1344834114 00077236330, . Although the error codes vary, the following codes have been reported:

  • 13748 49696
  • 13448 34114
  • 000772 36330
  • 6938
Why is this happening

QuickBooks is trying to open a PDF file that is set to open in a Web browser. can't print checks pdf acrobat update error 1374849696 1344834114 00077236330, . QuickBooks cannot open it in a browser, since it is in the program itself, so it generates the error message. can't print checks pdf acrobat update error 1374849696 1344834114 00077236330, . This is most often caused by updating to Adobe Acrobat 9.0.

How to fix the problem

Clear the Display PDF in browser checkbox in the preferences in Adobe Reader/Acrobat. can't print checks pdf acrobat update error 1374849696 1344834114 00077236330, . If you have both Reader and Acrobat, then change the setting in both programs.

Detailed Instructions

To resolve this issue:

  1. In Reader or Acrobat, choose Edit > Preferences.
  2. In the left pane of the Preferences window, select Internet.
  3. Clear the Display PDF in browser checkbox.
  4. Click OK.

If the error recurs, uninstall and reinstall Adobe Acrobat 9:

  1. Click the Windows Start button and choose Control Panel > Add/Remove Programs.
  2. Select Adobe Reader 9 and click Remove.
  3. Download a copy of Adobe Reader from the Adobe website.
  4. Install Adobe Reader.
  5. Restart your computer.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. can't print checks pdf acrobat update error 1374849696 1344834114 00077236330, . You can also review other available QuickBooks support options for additional guidance.

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KB ID# 1010713
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7/4/2009 5:48:01 PM