Error: "-6000, -301" when opening a company file

What is happening

When trying to open the company file, the following error occurs:

Why this is happening

• Encryption software is installed.
• The Transaction Log (TLG) File is damaged.
• The company file is damaged.

How to fix the problem

• QuickBooks 2009 and later:

  Be sure you have updated QuickBooks to the latest release. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . .
  
  If you still receive the above message after updating to the latest release, click then OK button on the error message and click SEND on the next message that comes up:
  
  
  
  Then follow these steps to resolve the issue:
  
  1.    If encryption software is not installed skip to step 2. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . If encryption software is installed, disable the software. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . Contact the
         software vendor for detailed instructions on disabling the software.
  

  
  2.    Rename the Transaction Log File:

  Important: QuickBooks Enterprise Solutions Users: If you currently use Business Analysis, you must perform another sync to view your reports.

  1.    Right-click the Windows Start button and select Explore. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  2.    Navigate to the folder containing your company file. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  3.    Locate the transaction log file. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . It has the same name as your company file, but with a .TLG extension. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  4.    Right-click the transaction log file and select Rename. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  5.    Enter a new name, for example companynameOLD.TLG. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  6.    Open the company data file.  If successful, create a QuickBooks backup.
  7.    If the error persists continue with the next step.

  
  3.    The company file is damaged. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  
  

  • Restore a recent backup of the company file.
  • If a recent backup is not available, contact Technical Support.
    

  Note:  Our support agent might ask you additional questions.  It might be that your QuickBooks company file is unrecoverable using the standard QuickBooks utilities, and requires Intuit Data Services assistance.
  

• QuickBooks 2008 and earlier:

  1.    If encryption software is not installed skip to step 2. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . If encryption software is installed, disable the software. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . Contact the
         software vendor for detailed instructions on disabling the software.

  2.    Rename the Transaction Log File:

  Important: QuickBooks Enterprise Solutions Users: If you currently use Business Analysis, you will need to perform another sync to view your reports.

  1.    Right-click the Windows Start button and select Explore. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  2.    Navigate to the folder containing your company file. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  3.    Locate the transaction log file. 6000 -301 -6189 -82, external media error network nas thumb zip usb, . It has the same name as your company file, but with a .TLG extension. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  4.    Right-click the transaction log file and select Rename. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  5.    Enter a new name, for example companynameOLD.TLG. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  6.    Open the company data file.  If successful, create a QuickBooks backup.
  7.    If the error persists continue with the next step.

  
  3.    The company file is damaged. 6000 -301 -6189 -82, external media error network nas thumb zip usb, .
  
  

  • Restore a recent backup of the company file.
  • If a recent backup is not available, contact Technical Support.
    

  Note:  Our support agent might ask you additional questions.  It might be that your QuickBooks company file is unrecoverable using the standard QuickBooks utilities, and requires Intuit Data Services assistance.