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Error -13,0 "An error occurred when QuickBooks tried to access the company file" when converting a file to the latest version of QuickBooks

What is happening

When trying to convert a company file from an earlier version of QuickBooks to a later version the conversion process fails and the following error occurs:

An error occurred when QuickBooks tried to access the company file. . Please try again. . If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-13,0)
Why is this happening

This can be caused by:

  • Shortcuts on the icon bars to features that are no longer in the product such as the Open PO List
  • Damaged Admin user password
  • Damaged Users
How to fix the problem

Upgrade your version to the latest release.
Detailed Instructions

This issue has been resolved in the latest release for your version. . Please update your program to the most current release.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. . Fees may apply.
KB ID# 1008504
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11/7/2009 8:35:51 AM