Error -13,0 "An error occurred when QuickBooks tried to access the company file" when converting a file to the latest version of QuickBooks

When trying to convert a company file from an earlier version of QuickBooks to a later version the conversion process fails and the following error occurs:

An error occurred when QuickBooks tried to access the company file. . Please try again. . If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-13,0)

This can be caused by:

• Shortcuts on the icon bars to features that are no longer in the product such as the Open PO List
• Damaged Admin user password
• Damaged Users

• Remove the offending shortcuts
• Change the Admin user password
• Delete all users but the Admin user

In the original version of QuickBooks (the one you are converting from):

To remove shortcuts from the Icon Bar:

1. Login as one of your users
2. Click on View>Customize Icon Bar
3. Click the Open PO List under the Icon bar Content
4. Click the Delete button
5. With each user follow steps 1-5 until none have the Open PO List as a shortcut.

If you continue to get this message, there may be other shortcuts causing the problem as well. . You can remove all the shortcuts from the icon bar and set them up again later.

To change the Admin user password:

1. Log in as the Admin user
2. Click on Company>Set Up Users and Passwords>Change your password

To delete all users but the Admin user:

1. Log in as the Admin user
2. Click on Company>Set Up Users and Passwords>Set up Users
3. On the User List, click on each user that is not the (Admin User) one at a time
4. Click Delete User