Error -13,0 "An error occurred when QuickBooks tried to access the company file" when converting a file to the latest version of QuickBooks
| What is happening |
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When trying to convert a company file from an earlier version of QuickBooks to a later version the conversion process fails and the following error occurs:
An error occurred when QuickBooks tried to access the company file. . Please try again. . If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-13,0) |
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| Why is this happening |
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This can be caused by:
- Shortcuts on the icon bars to features that are no longer in the product such as the Open PO List
- Damaged Admin user password
- Damaged Users
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| How to fix the problem |
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Upgrade your version to the latest release.
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KB ID# 1008504