1. Click the Start button and then select Control Panel:
   • Microsoft Windows Vista:
     1. Select Programs and then click Programs and Features.
     2. Select QuickBooks in the list of programs and click Uninstall.
     3. Follow the instructions to uninstall QuickBooks.
   • Microsoft Windows XP:
     1. Double-click Add/Remove Programs.
     2. Select QuickBooks in the list of programs, and then click Remove.
     3. Follow the instructions to remove QuickBooks.
     
     Note: If you are using QuickBooks 2007 or later, repeat the steps above to also uninstall the QuickBooks Product Listingservice.
     
     
2. Performing the clean install procedure requires manually removing the following QuickBooks installation folders:
   
   Note: Removing the entire Intuit folder will also remove all of the sub folders that are contained within it. Your installation folders may appear differently depending on the version or versions of QuickBooks installed on your computer.
   
   Important: If you do not have any other Intuit products installed (such as Quicken, Turbotax, ProSeries, other versions of QuickBooks, etc) then you can rename the Intuit folders listed below:
   
   

   Windows Vista:
   
   Note: Only QuickBooks 2007 and later are supported on Windows Vista

   • QuickBooks 2007 and later:
     1. C:\Program Data\Intuit
     2. C:\Program Data\Common Files\Intuit
     3. C:\Users\<current user>\AppData\Local\Intuit
     4. C:\Users\Public\Public Documents\Intuit
     5. C:\Program Files\Intuit
     6. C:\Program Files\Common Files\Intuit
        
        
   Windows XP/2000:
   
   
   • QuickBooks 2007 and later (Pro, Premier, Enterprise Solutions):
     1. C:\Program Files\Intuit
     2. C:\Program Files\Common Files\Intuit
     3. C:\Documents and Settings\All Users\Application Data\Intuit
     4. C:\Documents and Settings\All Users\Application Data\Common Files\Intuit
     5. C:\Documents and Settings\All Users\Documents (Shared Documents)\Intuit
        
        
   • QuickBooks 2006 and earlier (Pro, Premier, Enterprise Solutions):
     1. C:\Program Files\Intuit
     2. C:\Program Files\Common Files\Intuit
     3. C:\Documents and Settings\All Users\Application Data\Intuit

   Important: If other Intuit products are installed on your computer, then you should only rename the QuickBooks version folder found within the following Intuit folders:
   
   

   • Windows Vista (Only 2007 and later products supported):
     C:\Program Data\Intuit
     
     
   • Windows XP/2000:
     C:\Program Files\Intuit

   If the Application Data or Program Data folder is not visible:
   
   

   • Windows Vista:
     1. Click the Start button and select Computer.
     2. In the upper left, click the Organize button.
     3. Select Folder and Search Options.
     4. Click the View tab
     5. Click Show hidden files and folders.
     6. Click OK.
        
        
   • Windows XP:
     1. Right-click on the Start button and select Explore.
     2. Select the Tools menu and then select Folder Options.
     3. Click the View tab, and then under Advanced Settings, select the Show hidden files and folders checkbox.
     4. Click OK to save the changes.
        

   After QuickBooks is completely removed from your system, you may proceed with a new installation to determine if your issue is resolved.

If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. You can also review other available QuickBooks support options for additional guidance.