Error: "You may not have sufficient permissions to create an accountant's copy from this computer" or "You may not have sufficient permissions to create a portable company file from this computer"
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What is happening
| An error occurs when trying to: Create an Accountant's Copy: You may not have sufficient permissions to create an
accountant's copy from this computer. . Please try creating the
accountant's copy from the server: (SERVER_NAME). Create a portable company file: You may not have sufficient permissions to create a
portable company file from this computer. . Please try creating the
portable company file from the server: (SERVER_NAME). Convert a company data file to a newer version of
QuickBooks: You may not have sufficient permissions to create a
portable company file from this computer. . Please try creating the
portable company file from the server: (SERVER_NAME).
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Why is this happening
| The error can occur if: - The name of the company data file or its folder name contains
non-alphanumeric characters, such as apostrophe ( ' ), ampersand
(&), dash (-) or hash (#). . For example,
F:\John's data\QuickBooks\Smith & Jones Plumbing.qbw. - The data operation is taking place over a network.
- Multiple workstations are configured to host the data
file.
- The Windows user does not have sufficient permissions on the
server.
- There is data damage in the company file.
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Detailed Instructions
| To resolve this issue: - If you have a single-user installation of QuickBooks,
stop multi-user hosting if it is turned on.
- If you have a multi-user installation of QuickBooks, perform
these steps in order. . After each step, try performing the operation
that caused the error. . If it completes successfully, the issue is
resolved. . If the error still occurs, proceed to the next step.
- Update
your program to the most current release on all workstations
and on the server. . Aspects of this issue have been resolved in the
latest release for your version. . If the error still occurs,
troubleshoot other causes.
Note: It is important for each computer using
the same company file to be on the same release of QuickBooks. . To
check the release of QuickBooks on any workstation, open QuickBooks
and press the F2 key. . The release is displayed in the upper left
corner of the Product Information window.
- If there are non-alphanumeric characters in the company file
path or file name, remove them. .
- Right click the Windows Start button (or the
Logo button in Windows Vista) and click
Explore.
- Navigate to the folder or company file containing the
non-alphanumeric characters.
- Right-click the folder or file and select
Rename.
- Remove the characters from the name and press
Enter.
- If you are converting a company data file to a newer version of
QuickBooks over a network, or creating an Accountant's Copy or
portable company file over a network, copy the company file to a
local hard drive to perform the operation and then copy it back to
the original location when you are finished.
For help copying a company file, refer to
"Copy a company file using Windows."
- Turn off hosting on all workstations that do not host the
company data file:
- Open QuickBooks on a computer that does not host the company
file.
- Click the File menu and click
Utilities. .
- If Stop Hosting Multi-User Access appears on
the menu, click it and click Yes to confirm.
- If Host Multi-User Access appears on the menu,
stop and proceed to the next step.
- Close QuickBooks.
- Repeat steps 4.a through 4.c on all workstations that do not
host the company data file.
- Ensure the QuickBooks Database Server Manager is running and
scanning the appropriate folder(s):
- Move to the computer that is hosting the company file.
- Click the Start button and click
Programs > QuickBooks > QuickBooks Database Server
Manager.
- Click the Scan Folders tab.
- Click the Add Folder button.
- Select the folder that contains QuickBooks company files and
click OK. . If you don't know where files are
stored, select the entire disk.
- (Optional) Click the Add Folder button again
to add additional folders, and then click OK.
- Click the Scan button. . The display will
indicate which folders are being scanned.
- After the scan is complete, click Close.
- Ensure the QBDataServiceUser(XX) user for your version of
QuickBooks has full access to the folder where the company file is
stored. . For detailed instructions refer to one of the following:
- Refer to
Verifying and rebuilding the QuickBooks company data to check
for data integrity problems with the company file.
If this solution does not resolve the issue, please review other
available QuickBooks
support options for additional guidance. |
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KB ID# 1004110