• The most common cause of incorrect passwords is you have accidentally opened a different company file.

  The name of the company of the file you are opening is displayed in bold above the field to enter your user name or password. user permissions, passwords, resetting, resetting passwords, administrator password, . Make sure that company name matches the name set up for the file you are trying to open:

  1. Verify that you are opening the correct company file by clicking Cancel on the login screen. user permissions, passwords, resetting, resetting passwords, administrator password, .

  2. Go to the File menu and click Open Previous Company.

  3. Review the list of files you've previously opened. user permissions, passwords, resetting, resetting passwords, administrator password, . Try opening a file from that list and see if your password works in that file.

• If prompted for a user name, type Admin in the User Name field and click OK without typing a password.

• Check to see if you have the Caps Lock or the Num Lock keys on. user permissions, passwords, resetting, resetting passwords, administrator password, . Passwords are case-sensitive, so try your password with these keys both on and off. user permissions, passwords, resetting, resetting passwords, administrator password, . Try capitalizing just the first letter of the password.

• Add a space before and/or after the password.

• Type the password in Notepad to be sure the keyboard is working.

• Try all passwords you may have used for other QuickBooks files or for other password-protected functions.

• If there is only a small amount of data in the company file, consider creating a new file and re-entering the information.

• If you made a backup copy of the file prior to adding the password, restore the backup copy. user permissions, passwords, resetting, resetting passwords, administrator password, . Any data that was added after the backup was made must be entered manually. user permissions, passwords, resetting, resetting passwords, administrator password, . To safely restore the backup, first move the password-protected company file to a new location on your hard disk so that it's not overwritten by the backup. user permissions, passwords, resetting, resetting passwords, administrator password, . You'll want to keep the password-protected file separate in case you need to send it to Intuit for password removal services.

• Verify that QuickBooks is not asking for a closing date password. user permissions, passwords, resetting, resetting passwords, administrator password, . If you're prompted for a password when you're saving a transaction, you need to enter the closing date password. user permissions, passwords, resetting, resetting passwords, administrator password, . This is not the same as the Login window that displays when opening a company file.

If the tips above failed, you can use Intuit's Password Removal Service (see link below) to reset the administrator password. user permissions, passwords, resetting, resetting passwords, administrator password, . Removal options as well as detailed instructions for the removal process are on the Web site. user permissions, passwords, resetting, resetting passwords, administrator password, . You will be required to verify your QuickBooks registration information. user permissions, passwords, resetting, resetting passwords, administrator password, .

After you click the link, you may need to minimize this Help topic to view the site in QuickBooks. user permissions, passwords, resetting, resetting passwords, administrator password, .

Intuit Password Removal Service