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Creating a restocking fee item

You can create a restocking fee item and apply it to credit memos when a customer returns goods for which they will not receive a full refund.

To create a restocking fee item

  1. Go to the Lists menu and click Item List.

  2. Click Item at the bottom of the list and click New.

  3. For Type, select Other Charge.

  4. For Item Name/Number, enter Restocking Fee.

  5. For Amount or %, enter the set price or percentage you typically charge a customer if they return an item because they decide they no longer want it.

    Note that this is a default value that you can change when you create the customer credit memo.

  6. For Account, select an income account (such as Miscellaneous Revenue) to associate with restocking fee funds.

  7. Select OK.

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