A return/refund transaction is not usually charged as a
separate item against your bank account. Instead, it is included with the
business day's credit card payment transactions that are deposited into
your bank account by the merchant account processor. By following these
instructions, the return/refund transaction is recorded in your QuickBooks bank
account as a separate transaction. Be sure to remember this when you reconcile
your bank statement.
Open the Create Credit Memos/Refunds window.
To do this task
Go to the Customers menu and click Create Credit Memos/Refunds.
Click the Customer:Job drop-down list and choose the customer or job for whom
you are entering the return.
In the Item column, enter the name of the item being returned.
If it is not filled in automatically, enter a value in the Amount column.
If you charged sales tax when you sold the item, make sure the item is
marked as taxable.
Save the transaction.
In the Available Credit window, click Give a refund.
In the Issue a Refund window, select the type of credit card you are using for the refund.
Make sure the Process credit card refund when saving checkbox is not selected.
What are my options for
tracking credit card payments?
How do I enter credit card
How do I deposit funds
received from credit card payments?