About preparing Microsoft Word letters using
Open the Letters and Envelopes wizard for collection letters.
To open the wizard, do one of the following:
Choose Company > Prepare Letters with Envelopes > Collection Letters.
In the Customer Center, click the Customers & Jobs tab.
Go to the Word menu and click Prepare Collection Letters.
Follow the onscreen instructions in the Letters and Envelopes wizard.
In the wizard, you will choose the letter recipients and the type of collection
letter you want to send. You can limit the letter recipients to customers
who are overdue by a certain number of days, as well as select specific
What if I don't see the type of letter I want to send?
To do this task
If you don't see the type of letter you want to send, create a new letter template or modify an existing one.
When the wizard presents the list of letter templates, click Create or edit a letter template and follow the onscreen instructions.
When you're finished, a Word document containing the letters opens.
Save and print the letters in Microsoft Word.
What if the words **MISSING*INFORMATION** appear in one or more
of the letters?
When the words **MISSING*INFORMATION** appear in a letter, the QuickBooks field used for that letter template is missing information for that customer, vendor, or employee.
Edit the letter in Word to correct the information and continue working.
Go back in to QuickBooks and update the information in that field.
(Optional) Continue in the wizard to print envelopes for your letters.
Creating or editing QuickBooks letter
Troubleshooting problems with
Microsoft Word letters
Send an email to a customer
Send collection emails using the Collections Center