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Select how you want conflicts to be resolved

When QuickBooks and your contact manager have different information for the same contact name, QuickBooks can resolve the conflict in one of the following ways:

Interrupt
synchronization...

Synchronization stops and you are shown a list of the conflicting records and what their values are in both QuickBooks and in your contact manager. Synchronization cannot proceed until you indicate how each conflict should be resolved.

QuickBooks wins

In QuickBooks, conflicting records remain unchanged. In your contact manager, the records change to reflect QuickBooks values. This happens automatically, without notification about specific conflicts.

Outlook wins

In your contact manager, conflicting records remain unchanged. In QuickBooks, the records change to reflect the contact manager values. This happens automatically, without notification about specific conflicts.

Ignore both

Conflicting records are not synchronized—they do not change in either QuickBooks or your contact manager. The records will be ignored for all synchronizations until you run the wizard again and select one of the other four options.

Accept both

Accepts both versions of the record, adding a new name to QuickBooks using the contact manager values, and a new contact to your contact manager using the QuickBooks values. If the new name in QuickBooks duplicates an existing name, you will be asked during synchronization to specify a different way to list the name.

KB ID# H_CRM_WIZARD_RESOLUTION
6/23/2017 6:55:38 AM
QYPPRDQBKSWS05 9138 Pro 2017 f16892