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What's important about the Conflict resolution window

This window shows which records have conflicting values in QuickBooks and your contact manager. You can choose how you want the conflicts to be resolved.

Resolution method (Manually Resolve, etc.)

Choose one of these resolution methods from the drop-down list:

The resolution method you choose applies to the record currently shown. To apply the same resolution to all other records that have conflicts, click to select the Apply this resolution to the remaining conflicting records checkbox. This option is not available if you select Manually Resolve as the resolution method.

Manually resolve

Lets you select, on a field-by-field basis, how the conflicts are to be resolved. For one field, you can select the QuickBooks value. For another, you can select the Outlook value.

Add both

Accepts both versions of the records listed. This adds a new name to QuickBooks using the contact manager values, and a new contact to your contact manager using the QuickBooks values.

Do not synchronize

Conflicting records are not synchronized—they do not change in either QuickBooks or your contact manager.

Use Outlook values

Accepts the contact manager version of the records listed and changes the QuickBooks version to match the contact manager version.

Use QuickBooks values

Accepts the QuickBooks version of the records listed and changes the contact manager version to match the QuickBooks version.

List of fields and their values

This list shows a record that has conflicting values in QuickBooks and your contact manager. Conflicting values are highlighted in red. You cannot continue with the synchronization until all the conflicts have been resolved.

To resolve conflicts

  • To resolve the conflicts on a field-by-field basis, choose Manually Resolve from the list of resolution methods. In the list, click the version of each value you want to use.

  • To accept both versions of the record, choose Accept Both from the list of resolution methods.

  • To leave the conflicts unresolved, choose Do Not Synchronize from the list of resolution methods.

  • To resolve all the conflicts in favor of your contact manager, choose Use Outlook Values from the list of resolution methods.

  • To resolve all the conflicts in favor of QuickBooks, choose Use QuickBooks Values from the list of resolution methods.

What to do next

  • To see the next record with conflicting values, first resolve the conflicts in the current record making sure to keep the Apply this resolution to the remaining conflicted records checkbox unselected and then click OK.

  • To apply the resolution method you chose for the current record to all the other records with conflicts, select the Apply this resolution to the remaining conflicting records checkbox and click OK.

Selecting this option means you won't get an opportunity to review the other records that have conflicts.

Apply this resolution to the remaining conflicting records

Shortens the resolution process by applying the resolution method you chose to any other fields that have conflicts. For example, if you chose "Use QuickBooks values," all other conflicting records will be resolved this way.

Important: Selecting this checkbox means that you won't get an opportunity to review any other records that have conflicts. If you want to see all the conflicting records, leave this checkbox unselected.

Cancel Sync

Stops the current synchronization. No changes will be made to your QuickBooks or contact manager data. Any conflicts you have resolved up to this point will have to be resolved again in the next synchronization.

KB ID# H_CRM_CONFLICT_RESOLUTION
12/9/2016 3:13:52 PM
PPRDQSSWS400 9138 Pro 2017 7f5225