This window shows which records have conflicting values in QuickBooks and
your contact manager. You can choose how you want the conflicts to be
Resolution method (Manually Resolve, etc.)
Choose one of these resolution methods from the drop-down list:
The resolution method you choose applies to the record currently
shown. To apply the same resolution to all other records that have conflicts,
click to select the Apply this resolution to the remaining conflicting
records checkbox. This option is not available if you select Manually
Resolve as the resolution method.
Lets you select, on a field-by-field basis, how the conflicts are to be
resolved. For one field, you can select the QuickBooks value. For another, you
can select the Outlook value.
Accepts both versions of the records listed. This adds a new name to
QuickBooks using the contact manager values, and a new contact to your contact
manager using the QuickBooks values.
Do not synchronize
Conflicting records are not synchronized—they do not change in either
QuickBooks or your contact manager.
Use Outlook values
Accepts the contact manager version of the records listed and changes the
QuickBooks version to match the contact manager version.
Use QuickBooks values
Accepts the QuickBooks version of the records listed and changes the contact
manager version to match the QuickBooks version.
List of fields and their values
This list shows a record that has conflicting values in QuickBooks and your
contact manager. Conflicting values are highlighted in red. You cannot continue
with the synchronization until all the conflicts have been resolved.
To resolve the conflicts on a field-by-field basis, choose Manually Resolve
from the list of resolution methods. In the list, click the version of each
value you want to use.
To accept both versions of the record, choose Accept Both from the list of
To leave the conflicts unresolved, choose Do Not Synchronize from the list
of resolution methods.
To resolve all the conflicts in favor of your contact manager, choose Use
Outlook Values from the list of resolution methods.
To resolve all the conflicts in favor of QuickBooks, choose Use QuickBooks
Values from the list of resolution methods.
To see the next record with conflicting values, first resolve the conflicts
in the current record making sure to keep the Apply this resolution to
the remaining conflicted records checkbox unselected and then click OK.
To apply the resolution method you chose for the current record to all the
other records with conflicts, select the Apply this resolution to the
remaining conflicting records checkbox and click OK.
Selecting this option means you won't get an opportunity
to review the other records that have conflicts.
Apply this resolution to the remaining conflicting
Shortens the resolution process by applying the resolution method you chose
to any other fields that have conflicts. For example, if you chose "Use
QuickBooks values," all other conflicting records will be resolved this
Important: Selecting this checkbox means that you won't get an
opportunity to review any other records that have conflicts. If you want to see
all the conflicting records, leave this checkbox unselected.
Stops the current synchronization. No changes will be made to your
QuickBooks or contact manager data. Any conflicts you have resolved up to this
point will have to be resolved again in the next synchronization.