When you create an online payment, you include a delivery date. Because your financial institution does not process the payment until that delivery date, there may be a short period of time where you can cancel a payment instruction even after it has been sent to the financial institution.
Canceling a payment instruction means that your financial institution will not issue an electronic payment or a check to the payee.
Important: Canceling a payment instruction is not the same as stopping a payment. It does not stop payment when the payment has already been processed or on a check that has already been sent to the payee. In these cases, contact your financial institution.
To do this task
Open the Online Banking Center.
Click Cancel Payments.
Click the Send check box for the transaction(s) you want to cancel.
The cancellation appears in the No. to Send list of the Online Banking Center. When you next send and receive transactions, it is sent to the financial institution.
Open the register of the account you made the payment from.
In the register, locate the transaction you want to inquire about.
Click the transaction to select it.
Go to the Edit menu and then click Cancel Payment.
Make sure that you are canceling the correct payment and then click OK.
The cancellation appears in the Items to Send list of the Online Banking Center. When you go online, it is sent to the financial institution.
Send an inquiry about an online payment