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OL–393: QuickBooks and your financial institution cannot exchange data

Usually, this error means that the account information in QuickBooks is out of sync with the information at your financial institution. As a result, QuickBooks and your financial institution cannot communicate properly.

This can happen when:

  • Online services have not been added to the account in QuickBooks properly.

  • Some of the account's logon information has been changed in QuickBooks but not at your financial institution.

    info_logon_info_direct.html
  • Your QuickBooks account is set up for online bill payments, but your financial institution does not support this service.

To correct the problem, check the logon information for the account. It should exactly match what the financial institution sent you for QuickBooks online banking.

To do this task

  1. Open the Online Services tab of the account to check.

    task_edit_online_info.html
  2. Check that the name of the financial institution where you have the account is correct.

  3. Check that the:

    • Routing number (if available) has no dashes and exactly matches what the financial institution sent you to use with QuickBooks.

      info_online_routing_number.html
    • Account number (if available) has no dashes and exactly matches what the financial institution sent you to use with QuickBooks.

      info_online_account_number.html
    • Account type (if available) shows how your financial institution classifies the account.

      info_online_account_type.html
    • Customer ID exactly matches what the financial institution sent you to use with QuickBooks.

      info_online_user_id_direct.html

    Correct any problems you find.

    Note: If you are not sure what information should appear here, contact your financial institution.

  4. In the bottom section of the Online Services tab, confirm that:

    • All online services you want to use with this QuickBooks account are selected.

    • Online services you don't want to use are cleared.

  5. Click Save & Close to close the Edit Account window.

You may also get this error if a problem in your company file causes QuickBooks to send information to the financial institution twice. If the logon information is correct and you still cannot connect to your financial institution, contact Go online QuickBooks Technical Support.

See Also

KB ID# H_OLB_ERR_OFX_SYNC_INVALID_TOKEN
9/1/2015 12:56:41 AM
PPRDQSSWS403 9125 Pro 2015 e3b8e7