Was this page helpful?
Thank you!

Comments or suggestions?



Enter Email Address (optional)
email

Delete online banking messages

If you have a direct connection to your financial institution, you can send and receive messages from them. When you are done with a message, you may want to delete it.

olb_quest_differences_web_direct.html

Important: You cannot get deleted messages back later.

Messages to your financial institution

You can only delete messages you have created but not sent yet.

To do this task

  1. Open the Online Banking Center. Open the Online Banking Center

    task_open_olbcenter.html
  2. Go to the Financial Institution drop-down arrow and click the financial institution you wrote the message to.

  3. Go to the Items to Send list and single-click the message you want to delete to select it.

    What can I delete here?

    You can delete online vendor payments and payment inquiries, online transfers of funds, and other items that are waiting to be sent to your financial institution.
  4. Click the Delete button.

Messages from your financial institution

Some messages that require you to do something cannot be deleted until you take the appropriate action.

To do this task

  1. Open the Online Banking Center. Open the Online Banking Center

    task_open_olbcenter.html
  2. Go to the Financial Institution drop-down arrow and click the financial institution you got the message from.

  3. Go to the Items Received list and do one of the following:

    • Single-click the message you want to delete to select it, and then click the Delete button.

      or

    • Click each message you want to delete to give it a checkmark, and make sure that no other items in the list have checkmarks. Then click the Delete Checked button.

See Also

KB ID# H_OLB_MESSAGE_DELETE
12/9/2016 3:33:20 AM
PPRDQSSWS407 9138 Pro 2017 b8ef7b