If you have use DirectConnect with your financial institution, you can send messages to them. Is this email?
To do this task
Go to the Banking menu, click Online Banking, and then click Create Online Banking Message.
In the Create Online Banking Message window, click the Message to drop-down arrow and click the financial institution you want to communicate with.
Enter your name in the From field.
Enter the Subject of the message.
Click the Regarding Account drop-down arrow and click the account that the message is about.
Enter your question or comment in the Message area.
Click OK when you're done.
The message appears in the Items to Send list of the Online Banking Center. When you next send and receive transactions, it is sent to the financial institution.
Send download requests or payment instructions to your financial institution
Read a message from your financial institution
Delete a message