This problem may occur for any of these reasons:
There may be a typo in your logon information. Try connecting again.
If you have a direct connection to your financial institution, check the logon information for the account.
Your financial institution may not have activated your online service yet. Try waiting a day or two and then try again. If you get the same error, contact your financial institution.
If your account was working but isn't now, try troubleshooting the problem.