Sometimes, when you download an electronic statement from your banking Web site, your Web browser saves it as a file on your hard drive instead of opening it in QuickBooks.
When this happens, you can manually import the file into QuickBooks:
Locate the .QBO file on your hard drive and note where it is.
In QuickBooks, go to the File menu and click Utilities, then click Import, and then click Web Connect Files.
Navigate to the .QBO file and select it.
QuickBooks processes the file.