Sometimes QuickBooks may not match a transaction in an electronic statement with its counterpart in QuickBooks. If this happens, you can manually match the two.
To do this task
Open the Match Transactions window and make sure that the register is showing.
Open the Online Banking Center.
Download an electronic statement the way you usually do.
View the electronic statement.
In the Match Transactions window, make sure that the Show Register checkbox is selected. If it isn't, click it to select it.
Click the transaction in the electronic statement (at the bottom of the window) that you want to match to a transaction in the register.
Click the transaction in the register (at the top of the window) to match to.
Note: The amounts must match exactly.
QuickBooks matches the transactions in the electronic statement with those in the register. Matched transactions are marked with a in your register.
Overview of matching transactions in electronic statements to ones in QuickBooks
Undo matches that QuickBooks made
Add one transaction to the register
Add multiple transactions to the register
Handle a bank error