Occasionally, your bank or credit card company may make a mistake by processing a transaction for a different amount than you wrote it for. If this happens, the transaction that appears in the electronic statement from your financial institution will not match the transaction you entered in QuickBooks.
The financial institution will likely correct the problem by making an adjustment to your account. You can make a similar adjustment in QuickBooks so you can reconcile the account properly.
To do this task
Contact your financial institution or credit card company and report the error.
Note: You may also want to consult your accountant for advice.
In QuickBooks, edit the transaction you entered so that it agrees with the transaction from the financial institution.
You can now reconcile this transaction with the one in the electronic statement.
Make an adjustment transaction for the
difference between your original transaction and the amount from the financial institution.
When you download your next electronic statement, verify that it contains an adjustment for the error, and that QuickBooks automatically matches the adjustment with the one you made in Step 3.
You can now reconcile the adjustment with the one in the electronic statement.
Reconcile from start to finish