Sometimes QuickBooks may not match a transaction in an electronic statement with its counterpart in the register because the transaction in QuickBooks is wrong.
If this happens, you can correct the transaction in QuickBooks.
To do this task
Open the Match Transactions window and make sure that the register is showing.
Open the Online Banking Center.
Download an electronic statement the way you usually do.
View the electronic statement.
In the Match Transactions window, make sure that the Show Register checkbox is selected. If it isn't, click it to select it.
Find the incorrect transaction in the register.
Select the transaction and make the necessary changes.
You can either:
Click the Edit Transaction button to open the proper business form and use it to make the changes (recommended).
Make the changes directly in the register, if you are comfortable doing so and the transaction does not require items (advanced).
Click Record to save your changes.
QuickBooks automatically matches the corrected transaction to the one in the electronic statement. Matched transactions are marked with a in your register.
Overview of matching transactions in electronic statements to ones in QuickBooks
Undo matches that QuickBooks made
Add one transaction to the register
Add multiple transactions to the register
Handle a bank error