QuickBooks contacted your financial institution through the Internet, but the financial institution did not accept some or all of your logon information. This can happen if:
There was a typo in your Customer ID or password or PIN.
Wrong information was used to log on to the account. For example, you usually need a different Customer ID and password or PIN to log on through QuickBooks than through the financial institution's Web site.
The financial institution has not enabled online banking for the account yet.
To resolve this problem:
Try logging on again.
Check the logon information for the account. It should exactly match what the financial institution sent you for QuickBooks online banking.
Contact your financial institution and ask if online banking is active for your account.
If you are still having problems, check the QuickBooks Support site on the Web or try the QuickBooks Community sites, where many special case situations are discussed by other QuickBooks users.
Troubleshooting online banking errors