If you have a direct connection to your financial institution, you can send messages to them. Is this email?
To do this task
Go to the Banking menu, click Online Banking, and then click Create Online Banking Message.
In the Create Online Banking Message window, go to the Message to: drop-down arrow and click the financial institution you want to communicate with.
Enter your name in the From: field.
Enter the Subject of the message.
Go to the Regarding Account: drop-down arrow and click the account that the message is about.
Go to the Message: area and enter your question or comment.
Click OK when you are done.
The message appears in the Items to Send list of the Online Banking Center. When you go online, it is sent to the financial institution.
Send download requests or payment instructions to your financial institution
Read a message from your financial institution
Delete a message