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Record a credit card chargeback

What is a chargeback?

A chargeback can be recorded in two ways. You can process the transaction as a return/refund or you can record it as a business expense, such as a bad debt or a return expense.

To record the chargeback as a business expense

  1. Go to the Banking menu and click Write Checks.

  2. Click the Bank Account drop-down list and choose the bank account that is used by your merchant account processor for your credit card transactions.

  3. Click the Pay to the Order drop-down list and choose the customer name that was used for the original credit card payment transaction.

  4. Delete the check number. In its place, enter a note to indicate that this check is actually a chargeback, such as CB.

  5. Enter the total amount of the chargeback item.

  6. Clear the To be printed checkbox.

    On the Expense tab, choose the account that you are charging for the transaction.

  7. Save the check.

    Save the check.

An easier way to account for chargebacks (Merchant Service)

The Merchant Service for QuickBooks makes it easier for you to account for the difference between your QuickBooks deposit total and the deposit total on your bank statement. Learn how.

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