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Voiding a credit card transaction (Merchant Service)

Important: You can void a credit card transaction until 3:00 p.m. (pacific time) on the day you process it. After that time, the transaction has been settled and cannot be voided.

To reverse a credit card payment after the settlement period, you must issue a credit to the customer instead.

To void a payment (before the settlement period)

  1. Open the customer's payment in the Receive Payments or the Enter Sales Receipts window.

    How do I find the transaction?

  2. Click the link View Payment Receipt.

  3. Click Void Payment.

To void a credit memo (before the settlement period)

  1. Open the customer's credit memo in the Create Credit Memo/Refunds window.

    How do I find the transaction?

  2. Click the link View Refund.

  3. In the Credit Card Refund window, click the link View Refund Receipt.

  4. In the Processed Refund Receipt window, click Void Payment.

To void a credit card refund (before the settlement period)

  1. Open the customer's credit card refund in the Create Credit Memo/Refunds window.

    How do I find the transaction?

  2. Click the link View Refund.

  3. In the Credit Card Refund window, click View Refund Receipt.

  4. In the Processed Refund Receipt window, click Void Refund.

See also

KB ID# H_SVC_QBMS_PROCESS_CCARD_VOID
9/25/2016 5:16:02 AM
PPRDQSSWS406 9138 Pro 2017 17b4c6