If the agency rejects your e-payment or e-filed form, be sure to carefully review the Problem and Solution messages returned, as the messages are unique to your situation. The following provides more detail that you can use to resolve the situation and make the tax payment or e-file the form successfully.
Contact QuickBooks Customer Support.
Request a callback by submitting your question online. A support representative will contact you in a timely manner.
Contact the agency.
Visit the Agency Contact page on the Payroll Tax Support Web site. This page includes phone numbers, Web site addresses, and e-mail addresses for each agency that supports e-payments and e-filed forms from QuickBooks. Use this information to contact the agency.
Use an alternative method to make the payment or submit the form.
Visit the Alternative Filing and Payment Options page on the Payroll Tax Support web site, locate your agency, and get information about alternative submission methods. An alternative submission method might include going to the agency Web site and making the payment or submitting the form directly.
Resubmit the payment.
Before you resubmit the payment, be sure that you resolve the problems that caused the payment to be rejected. For example, if the payment was rejected because you didn't complete the enrollment process with the agency, you must complete the enrollment process before you resubmit your e-payment. How do I resubmit an e-payment?
To do this task
Click Void Rejected E-payment.
Return to the Payroll Center and select the payment in the Pay Scheduled Liabilities section.
In the Liability Payment window, review the payment.
Verify that the E-payment option is selected.
Click E-pay to submit the e-payment.
In the Agency Login window, enter the your login information.
Review the information in the E-payment Confirmation window.
Create a printed liability check and either mail or hand-deliver the check to the agency.
Recreate the payment as a printed liability check in QuickBooks. How do I create a printed liability check?
To do this task
Make sure that the Check option is selected in the Liability Payment window.
Make sure that To be printed is selected, if you are printing the check (alternatively, you can hand-write the check).
Click Save & Close.
Print the liability check, if you selected To be printed in the Liability Payment window.
Resubmit the form.
Before you resubmit the form, be sure that you resolve the problems that caused the form to be rejected. How do I resubmit the form?
Close the rejection window.
Return to the Payroll Center and click Process Payroll Forms.
Select the form you want to process.
In the Payroll Tax Form window, review the data on the form.
Click Submit Form.
Click E-file or E-file Federal Form.
Review the information in the E-filing Confirmation window.
Print a form and either mail or hand-deliver the form to the agency.
Prepare and print the form from QuickBooks. How do I print a payroll tax form?