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Handle e-payments rejected from the payroll tax agency

Occasionally, a tax agency may reject a submitted e-payment because, for example, you haven't completed the enrollment process, payment information is missing, or you entered incorrect login details, such as a PIN or password.

If an e-payment is rejected, the rejected status will be recorded in the E-payment History window and in the audit trail for the e-payment. To ensure that the payment is submitted to the agency in a timely manner, it's important to check the status of the e-payment after it's submitted. That way, you'll have time to handle any issues that may come up.

Important: Processing times vary from agency to agency. Some tax agencies can take 24 to 48 hours (or longer) to process electronic payments and others will process electronic payments immediately. So be sure to check the E-payment History often to check the current status of the payment.

To do this task

  1. Open the Payroll Center.

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  2. Click the Related Payment Activities drop-down arrow and click View E-payment History.

  3. Check the current status of the e-payment in the Status column. If the status is Agency Rejected, then the agency has rejected the e-payment and sent a reason code and possible solutions.

  4. Click the Agency Rejected link.

  5. In the E-payment Rejected window, review the payment information and the problem and solution messages sent by the agency, and the follow the instructions provided.

    How to resolve problems that caused the payment to be rejected by the agency

  6. Click Void Rejected E-payment.

    The e-payment reappears in the Payroll Center so you can either resubmit the e-payment or create a printed liability check.

See also

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PPRDQSSWS900 9142 Pro 2018 a14e3c