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Handle a form rejected from the payroll tax agency (e-file)

Occasionally, a tax agency may reject a payroll tax form that has been e-filed because, for example, you haven't completed the enrollment process, form information is missing, or you entered incorrect login details, such as a PIN or password.

If an e-filed form is rejected, the rejected status will be recorded in the E-filing History window and in the audit trail for the form submission. To ensure that the form is submitted to the agency in a timely manner, it's important to check the status of the form after it's submitted. That way, you'll have time to handle any issues that may come up.

Important: Processing times vary from agency to agency. Some tax agencies can take 24 to 48 hours (or longer) to process electronic forms and others will process forms immediately. So be sure to check the E-filing History often to check the current status of the form.

To do this task

  1. Open the Payroll Center.

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  2. Click the Related Form Activities drop-down arrow and then click View E-filing History.

  3. Check the current status of the form in the Status column. If the status is Agency Rejected, then the agency has rejected the form and sent a reason code and possible solutions.

  4. Click the Agency Rejected link.

  5. In the E-filing Rejected window, review the form information and the problem and solution messages sent by the agency, and follow the instructions provided.

  6. Click Close to close the E-filing Rejected window.

  7. Resolve problems that caused the form to be rejected.

  8. Resubmit the payroll tax form.

See also

KB ID# H_PAY_HANDLE_REJECTED_EFILE
12/4/2016 8:17:10 AM
QYPPRDQBKSWS05 9138 Pro 2017 c58fdb