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What if payroll items are missing in the Preview Paycheck window?

Problem

The Earnings table in the Preview Paycheck window doesn't show any payroll items, even though these items appear in the Enter Payroll Information window.

ReasonsSolutions

The Use time data to create paychecks option might be selected in the employee record, but you didn't use timesheets to enter hours.

  • Use the weekly timesheet or single activity timesheet to enter hours.

    or

  • Open the employee record, click the Change tabs drop-down arrow, click Payroll and Compensation Info, and then click to clear the Use time data to create paychecks option.

The Use time data to create paychecks option might be selected in the employee record, but you didn't use timesheets to enter hours.

  • Go to the Edit menu, click Preferences, click Payroll & Employees, click the Company Preferences tab, and then click to clear the option.

    or

  • Open the employee record, click to start a new row in the Earnings table, click the drop-down arrow, and click a payroll item from the list or click to add a new payroll item. For more information, see Adding a payroll item to a paycheck

See also

KB ID# H_PAY_TS_MISSING_PAYROLL_ITEMS
12/2/2016 10:48:29 PM
PPRDQSSWS400 9138 Pro 2017 ae7fa5