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Correct overcharges if you did not already send the statement

To do this task

  1. Open the customer's register.

  2. Find any incorrect charges and change the amounts of those charges.

  3. Click Record to save your changes.

  4. Reprint the statement.

Tips

  • In the Select Statements to Print window, make sure that the date range of the reprinted statement is the same as it was for the original statement.

  • If you are reprinting a statement for one customer only, select the One customer option when the Select Statements to Print window appears. Normally, this window is set to print statements for all customers.

See also

KB ID# H_STMT_OVERCHARGE_NOT_SENT
12/2/2016 11:48:25 AM
PPRDQSSWS404 9138 Pro 2017 0cd369