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Handle returns on unpaid invoices

If your customer is returning items from an unpaid invoice, void the invoice. When you void the invoice instead of deleting it, you maintain complete records of all sales.

If the customer is returning items but there are items remaining on the invoice, do not void the invoice. Instead, create a credit memo/refund to record the returned items.

KB ID# H_SALESFORM_INV_UNPAID_RETURN_ITEM
12/11/2016 3:53:39 AM
PPRDQSSWS407 9138 Pro 2017 4cb311