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Handle returns on unpaid invoices

If your customer is returning items from an unpaid invoice, void the invoice. When you void the invoice instead of deleting it, you maintain complete records of all sales.

If the customer is returning items but there are items remaining on the invoice, do not void the invoice. Instead, create a credit memo/refund to record the returned items.

KB ID# H_SALESFORM_INV_UNPAID_RETURN_ITEM
9/28/2016 10:05:34 AM
QYPPRDQBKSWS07 9138 Pro 2017 ca9808