You can use this window to issue a credit memo or refund check to a customer. If you issue a credit, you can later use the credit as payment for the customer.
Important: If you have created more than one job for the customer, be
sure to assign the credit memo to the correct job. A credit memo can be applied
only to the same customer and job for which it was created.
Choose the type of help you need:
When should I use a credit memo or
Enter a new credit
Use a credit as a payment for a customer
a return and credit card refund (using the QuickBooks Merchant Service)
Undo your changes
Memorize a credit memo
Find a credit memo
Report on open credit memos
Summary, recent transactions, and notes