There are several things you can try:
Make sure the printer is turned on and is indicating that it is
"online." All printers have some type of indicator to let
you know they are ready and waiting to receive data. Check that the
printer is in this "online" state.
Try printing from another application to verify that Windows can
still communicate with the printer. Since Windows is controlling
the printer, a good test is to print from WordPad (the basic
Windows word processor). During this test, be sure you select the
same printer you are having difficulty with in QuickBooks. If you
can print from WordPad, then the problem is probably related to
QuickBooks. Also try to print another type of document or form from
within QuickBooks to isolate the problem area, and then confine
your changes to that setup area only.
Check the print queue and look for stalled printing jobs on your printer.
To open the print queue:
To do this task in Windows XP:
Click the Windows Start button.
Click Settings and then click Printers and Faxes.
Double-click the icon of the printer you want to view. If there are documents listed under your printer name, click the first one to select it
and if it is stalled, press the DEL key to delete it from the list.
To do this task in Windows Vista:
Click the Windows Start button and click Control Panel.
Under Hardware and Sound, click Printer.
Double-click the icon of the printer you want to view. If there are documents listed under your printer name, click the first one to select
it and if it is stalled, press the DEL key to delete it from the list.
Make sure your printer driver is current. Go to the website for your printer manufacturer and follow the instructions for downloading and
installing the most current driver for your printer.