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Use price levels

You can use price levels in two different ways:

If you associate a price level with a customer, whenever you create a sales form for that customer, items will automatically appear with the new amount. Applicable sales forms are: invoices, estimates, sales receipts, credit memos, or sales orders.

Should I use a discount item instead?

If you want to create a discount that is not linked to a particular customer or job, you can create a discount item instead.

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