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Why don't my customer's invoices show up in the Receive Payments window?

Check the following scenarios:

  • One payment might apply to more than one job. If you use jobs on invoices or billing statements, you must click the job to which you want to apply the payment when you display the Received From drop-down list.

  • QuickBooks prefills the Deposit To field with the last account you selected. Select another account to see open invoices for that account.

    Note: The Deposit To field only appears if you have turned off the Use Undeposited Funds preference for Sales & Customers. Learn how to turn off the preference to use the undeposited funds account.

See also

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