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Write a refund check for an overpayment

Use this procedure when a customer overpays an invoice or statement charge.

To do this task

  1. Go to the Customers menu and click Receive Payments.

  2. Enter the payment in the Receive Payments window.

    1. Click the Received From drop-down list and choose the Customer name.

    2. Enter the amount of the payment.

    3. Click the Pmt. Method drop-down arrow and choose a payment method.

    The overpayment box appears where you can choose whether to leave the overpayment as a credit or issue a refund for this amount.

  3. Click Refund the amount to the customer.

  4. Save the transaction.

  5. Fill in the customer's name and the check amount in the Issue a Refund window.

  6. (Optional) Enter a memo to remind yourself what the check is for.

  7. Click OK.

KB ID# H_PMT_REFUNDCHECK_OVERPAID
11/18/2017 10:37:32 PM
PPRDQSSWS902 9142 Pro 2018 a4abcd