Create this report when you want to see only the open credit memo amounts
and unapplied payments for a customer. This report takes more time than
creating a QuickReport, but the result is a report that omits fully-applied
credit memos and customer payments.
To do this task
Choose Reports > Customers & Receivables > Customer Balance Detail.
Click Customize Report at the top of the report.
Click the Filters tab.
Select Name from the Filter scroll box.
Click the Name drop-down arrow and choose the customer whose balance you want to
Select Transaction Type from the Filter scroll box.
Click the Transaction Type drop-down list and choose Credit
Select Paid Status from the Filter scroll box and choose Closed.