How do I open this window?
To do this task
If the credit memo is not already open, find an existing credit memo.
In the Create Credit Memo/Refunds window, click the History icon, then click History.
This window lists all the invoices to which you applied the current credit memo. If a refund check was used to pay off the credit, the refund check is displayed in the list as well.
To view the refund, select the refund and click Go To.
To open the credit memo, click Edit Cred. Memo.
refund if you are a Merchant Service subscriber