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Issue a credit card refund

A return/refund transaction is not usually charged as a separate item against your bank account. Instead, it is included with the business day's credit card payment transactions that are deposited into your bank account by the merchant account processor. By following these instructions, the return/refund transaction is recorded in your QuickBooks bank account as a separate transaction. Be sure to keep this in mind when you reconcile your bank statement.

To do this task

  1. Open the Create Credit Memos/Refunds window.

    To do this task

    1. Go to the Customers menu and click Create Credit Memos/Refunds. Shortcut

  2. Click Customer:Job drop-down list and choose the customer or job for whom you are entering the return.

  3. In the Item column, enter the name of the item being returned.

    If you charged sales tax when you sold the item, be sure the item is marked as taxable.

  4. Save the transaction.

    Save the transaction.
  5. In the Available Credit window, click Give a refund.

  6. In the Issue this refund via field, select the type of credit card you are using for the refund.

    Make sure the Process credit card refund when saving checkbox is not selected (unless you are a Merchant Service subscriber).

  7. Click OK.

See also

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