If you don't see the results you want, try the following:
Do an incremental search.
If you're looking for "Mike Smith", but perhaps your data is
"Mike A. Smith", first do a search for "Smith", then select
Search within results and search for "Mike."
Avoid using mathematical symbols
Avoid typing in mathematical symbols such as +, -, <, or > unless they
are part of the data you're looking for. Search recognizes these as text
Select "Include Inactive"
The data you're looking for may be contained in an entry that has been
marked as "inactive." Select the "Include inactive"
checkbox at the bottom of the list window to enable those entries to be
Finding other transactions