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Troubleshoot importing your accountant's changes

Occasionally, you may encounter problems while importing your accountant's changes. This usually happens when both you and your accountant have made changes to the same transaction. The Import Accountant's Changes window displays the problem transaction with an error so you can identify it. All transactions listed before and after the one with the error will have imported correctly. So, to start troubleshooting the problem, start with the transaction with the error.

Talk to your accountant about the transaction causing the error. You and your accountant may decide you should delete the transaction in your company file to prevent a conflict with the version of the transaction in the Accountant's Copy change file.

  1. Restore the backup of your company file that you saved before you tried to import your accountant's changes.

  2. Delete the conflicting transaction.

  3. Reimport your accountant's changes.

If you continue to get an error, you can enter your accountant's changes manually.

  1. Print your accountant's changes from the Import Accountant's Changes window.

  2. Restore the backup of your company file that you saved before you tried to import your accountant's changes.

  3. Remove the Accountant's Copy restrictions.

  4. Enter the accountant's changes manually.

See also

KB ID# H_AC_IMPORT_TROUBLESHOOT
9/29/2016 8:13:16 PM
QYPPRDQBKSWS08 9138 Pro 2017 1d3ef0