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Tips for resolving problems emailing forms

If you are having problems emailing forms or mailing invoices, or printing invoices selected for online payment, here are some tips for resolving the problem.

  • Try sending again after a brief wait.

    Sometimes, a temporary problem with the Internet can prevent delivery of an email message. Usually, these types of problems are resolved after a short time.

  • If you need to sign up to receive online payment, sign up and try sending again.

    To sign up to receive online payment:

    1. Go to the Customers menu, click Billing Solutions, and then click Set Options Online.

    2. Follow the onscreen instructions.

  • Contact Technical Support.

    If the error message you received suggests contacting Intuit technical support, go to the QuickBooks Phone Directory to find out what number to call.

  • If you are having a problem mailing a sample invoice to yourself, note that you can receive only 3 sample mailed invoices and only one every 14 days.

Note: If you want to save the content of an error message, you can use the standard shortcut keys to copy (Ctrl-C) and paste (Ctrl-V) the content to another document.

KB ID# H_EMAIL_TROUBLESHOOT_SEND_FORMS
9/28/2016 1:29:54 PM
QYPPRDQBKSWS08 9138 Pro 2017 b655ef