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Download fees and adjustments (Merchant Service)

You can download fees and adjustments for all the credit cards you process with the QuickBooks Merchant Service.

Please read if you process American Express cards

To do this task

  1. Go to the Customers menu, click Credit Card Processing Activities, and then click Download Fees.

  2. Click a tab or link to perform a task.

    Tip (lightbulb)If you have questions as you work, click the text links on the screens for answers to common questions or for more detailed information.

Record deposits and fees

See what deposits have been deposited to or fees withdrawn from your bank account and are ready to be recorded to the appropriate QuickBooks account.

The top half of the screen show funded payments that are ready to be recorded in your QuickBooks accounts. The bottom half of the screen shows fees that have been withdraw from your bank account and are ready to be recorded to your QuickBooks account.

View pending payments

See credit card transactions you have processed but have not yet been funded (deposited) to your bank account. As a result, they cannot be recorded to your QuickBooks accounts yet. Once funded, you can find these payments by clicking the Deposits and Fees tab.
  • To change the date order of displayed transactions, click the Transaction Date column header.

  • To see additional detail for a transaction, click the Transaction No.

Resolve problems

Click this tab to see which deposits to your bank account cannot be recorded to QuickBooks because they have no matching payment record in QuickBooks.

Payments may be withheld from deposit to your bank account for various reasons. For example, if a payment is suspicious or fraud is suspected, Intuit Merchant Services will withhold that payment (and all other payments in the same deposit) until the situation is resolved. Typically, it takes 4 to 7 business days to clear a suspect payment. Usually, you will be notified directly when this happens. If you have not been notified of such an issue, please contact customer support for assistance.

Deposits made to your bank account that contain transactions without a matching payment in QuickBooks cannot be recorded. To resolve this, first try the Get Online Payments feature to update QuickBooks and your Undeposited Funds account with the latest merchant account activity. If this does not solve the problem, you will have to manually create a matching payment record in QuickBooks for each missing transaction.

Change accounts for recording payments and fees

Your deposits and fees are recorded in the QuickBooks accounts you specified in the Deposits & Fees Account Settings page. To specify a different account for deposits or fees, do the following:

  1. Click the Open account settings link at the top of the window.

  2. To change the account for deposits, click the Record bank deposits in: drop-down and select an account from the list.

  3. To change the account for recording fees, click the Assign fees to expense account: drop-down and select an account from the list.

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