QuickBooks Online Backup: Support Tools

Retrieving your backup history from the Data Center

If you reinstalled the Online Backup Program and do not see your backup history, you will need to refresh your computer with the data center. This process will verify your account information and download the backup history database stored at our data center.

1. Click the Start Download button below.
2. Select Open in the File Download dialog box.
3. The Online Backup engine will run and download the necessary files to complete your installation. After this is complete your backup sets will be available for restore.

Update Account ID and Password Information

If you are receiving an 'incorrect passphrase error' or 'an invalid account message', the online backup program's login creditentials is incorrect. This tool will update the login credential on your PC.

Please have your Machine ID and Password ready...

1. Click the Start Download button below.
2. Select Open or Run in the File Download dialog box.
3. Follow the directions in the utility. Once you click OK, your computer will be updated and the program will close automatically.