It's a good idea to frequently back up your data to a secure, remote location to prevent data loss.  You can use Online Backup to automatically back up your data to secure, remote Intuit locations over the Internet.  Read the following information to learn how to activate, set up, and use this critical business service.
Your account
Account ID and backup history
Online Backup support tools
Account ID doesn’t match
Error RA2047: "File on server (LSJ) has a different Account ID"
Account is inactive
Error LA8989: Message #28989 and/or SC20020005 Inactive Service
Account is inactive
Changing account information in the QuickBooks Online backup computer

Passwords
Password doesn’t match
Error RA2006: "Invalid Passphrase" (invalid password)
Password doesn’t match
Error LA2006: password for client installation does not match server
Password on dialup connection
Error LW691: "Bad dialup networking password" or "LA2801: Password NotFound"

Install and setup
Can’t open Online Backup
Error RA2042: when trying to launch QuickBooks Online Backup
Can’t open Online Backup
Error: "Installation has not completed…”
Unable to create folder location
Error: "Unable to create folder location" when trying to open the OnlineBackup utility after downloading
Installation didn’t complete
Error: "Your installation was not finished. a connection will be made to the data center…"
Installation fails on Firefox
Error: "Client UI has encountered a problem and needs to close…" when installing Online Backup

Restore
Backup history is missing
Backup history is missing in restore functions after Online Backup errors occur LA2222, RW112, RW56, RW64
Unable to create restore window
Error LA2266: when restoring an online backup file
Can’t restore to original destination
Error LA2206: "Unable to create restore window. EOF detected without trailer…"

Web restore
Red X or problems with Active X
Red X or problems with ActiveX controls when trying to use Web Restore
Backups
Backup times out
Error: "Backup ran out of time..."
Backup can't complete
Error RA2203: when trying to create or upload an Online Backup
Communication link dropped
Error LA1001: "Communication Link Dropped" when performing online backup
Insufficient disk space
Error LA2287: when creating or uploading an Online Backup (LA2287)
Data limit reached
Message: "Protected Data Limit Reached" when uploading Online Backup
Internet connection fails
Error RA2816: "Internet DNS lookup failed for r2redirector.atbackup.com; check Internet connection"
Internet connection fails
Error LA2816: "Internet DNS lookup failed for R2director.atbackup.com. Check your internet connection"
Invalid data format
Error LA4104: "Invalid data format" creating an online backup
Invalid file size
Error LA2269: "Invalid File Size" when performing online backup
Server is unavailable
Error RA2810: "Redirector Server unavailable (or inaccessible due to firewall), Standby"
Sign up page displays
Sign up page displays while attempting to backup data
Unable to access directory
Error: "Unable to access [file name] in location [path]"
Unable to access directory
Error LA2211: "Unable to Create Directory"
Backup freezes or doesn’t complete
Online Backup freezes or locks up when creating backup, or scheduled backup does not complete

Scheduled backup
Scheduled backup can’t complete
Error RA2197: Message #22197 creating scheduled online backup
Scheduled backup fails
Scheduled Online Backup errors: LA2222, RW112, RW56, RW64, RA2277, LA2235 and/or LA2277
Scheduler times out
Error LA2222: when creating a scheduled Online Backup