You probably received a notice about your QuickBooks product being discontinued. We know that you might be concerned and have questions. We hope the information here will help you, but give us a call at 1-877- 683-3280 if you have any questions

We’re committed to developing easy, straightforward products that help you today and grow with you into tomorrow – but it’s a balancing act. We always want our customers to have the best products and services, so we support our services on our latest product (QuickBooks 2010) and the two previous versions (QuickBooks 2008 and QuickBooks 2009). You will no longer have access to the following services through your QuickBooks 2007 products after May 31, 2010:
May 31, 2010
QuickBooks 2007 for Windows
QuickBooks Enterprise Solutions 7.0
Credit Card Processing Kit version 2
Invoice Manager 2007
Point Of Sale 6.0
Assisted Payroll
Basic Payroll
Enhanced Payroll
Standard Payroll
Employee Organizer
Merchant Service
Billing Solution (formerly QuickBooks Online Billing)
QuickBooks Email
Bill Pay
Online Banking
Credit Card Download
Technical Support Plans and Services
Technical Support Plans and Services
Assisted Payroll
Basic Payroll
Enhanced Payroll
Standard Payroll
Employee Organizer
Online Banking (Web Connect)
Technical Support Plans and Services
Technical Support Plans and Services
Merchant Service
Billing Solution
QuickBooks Email
Technical Support Plans and Services
Merchant Service
Billing Solution
QuickBooks Email
If you'd like to continue these services, you can upgrade to the latest version of QuickBooks. Otherwise, take a look below for more information on your options.
What does Service Discontinuation mean?
After May 31, 2010, you won't be able to access services from within your QuickBooks 2007. If you don't want to access Payroll, Merchant Services, or other services or support, you can continue to use your QuickBooks. Otherwise, by upgrading to QuickBooks 2010, you'll be able to continue access to services and support. 

Why does QuickBooks periodically discontinue access to support and services for its products?
We make QuickBooks better and easier to use while still supporting older versions. To balance these goals, we offer support for the current version of QuickBooks plus two versions back. Currently that means we support 2008, 2009, and 2010. We will support 2007 only until May 31, 2010.

We know change isn’t always comfortable, and you may be concerned about upgrading. Call us at 1-877-683-3280 if you’d like to talk about it; we’ll work with you to find a solution .

What are my options?
If you are using QuickBooks 2007 and would like to continue to use your QuickBooks Payroll Service, Merchant Account Services, live technical support and any other QuickBooks services through QuickBooks, you’ll need to upgrade to QuickBooks 2010 by May 31, 2010 to ensure uninterrupted access. If you no longer need access to these services, you can continue to use QuickBooks 2007. We know that not all of our customers are the same, and change can be challenging. We want to work with you to make sure that your personal upgrade experience is easy, fast, and as cost-effective as possible. Give us a call if you have concerns at 1-877- 683-3280.

I have Windows 2000 on my computer, so I can’t upgrade to QuickBooks 2010.
If you aren’t considering buying a new computer with a newer operating system, give us a call and we’ll talk through your options. Call us at 1-877-683-3280.

Where can I get the best deal?
You probably received a letter in the mail from us that included a discount on QuickBooks 2010 – give us a call at 1-877-683-3280 if you can’t find the letter. You can also follow “@IntuitDeals” on www.twitter.com for alerts on our best deals. To purchase the latest version of QuickBooks Enterprise, call 866-272-8735.  Sometimes our retail partners can offer better deals than we can. We want you to get the best deal, so we encourage you to check with our retail partners, too:

Here's specific information on what happens to each service or technical support products.

QuickBooks Payroll
QuickBooks will no longer automatically calculate payroll taxes or provide payroll tax forms after May 31, 2010. We will issue a prorated refund to you for the unused portion of your Payroll subscription.

QuickBooks Assisted Payroll
QuickBooks will no longer automatically calculate payroll taxes, provide payroll forms, or allow you to send your payroll data.

QuickBooks Employee Organizer
You will no longer have access to Employee Organizer Compliance Updates.

Merchant Service
You will get a message indicating that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks 2007, QuickBooks Credit Card Processing Kit 2007 and QuickBooks Invoice Manager 2007.  This message will include instructions for processing credit card transactions outside of QuickBooks.

Billing Solution
You will get a message indicating that the service is no longer available through QuickBooks 2007, QuickBooks Credit Card Processing Kit 2007 and QuickBooks Invoice Manager 2007.  This message will include instructions for upgrading to a more current version of QuickBooks.

Bill Pay
You will no longer be able to connect to your financial institution in order to pay bills. You will receive an error message instructing you to contact technical support.

Online Banking
You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the following error message: “QuickBooks is unable to verify the Financial Institution Information for this Download.”

Enterprise Solutions Full Service Plan (FSP)
If you are using QuickBooks Enterprise Solutions 7.0 and have an active Full Service Plan, you will continue to receive support until the expiration of your plan. You will need to install the latest version of Enterprise Solutions (received as a part of the Full Service Plan) by May 31, 2010 to ensure uninterrupted support.

Enterprise Solutions 7.0 customers without an active Full Service Plan
If you are using QuickBooks Enterprise Solutions 7.0 and do not upgrade, you will no longer receive live support and add-on services. We do not anticipate the discontinuation of QuickBooks 2007 and QuickBooks Enterprise Solutions 7.0 to cause any problems with the QuickBooks Compatible Software from the Intuit Developer Network. You can see a list of this software at the QuickBooks Solutions Marketplace.

QuickBooks Point of Sale
You will no longer have access to assisted support for Point of Sale 6.0.

QuickBooks Email Service
You will no longer be able to use the QuickBooks Email service to send sales receipts, credit memos, purchase orders, reports and forms. If you choose not to upgrade, you will still be able to email forms and reports as PDFs, but not directly through QuickBooks.

QuickBooks Technical Support

If you have an active support plan that auto-renews on a monthly basis (such as the QuickBooks Support Plan with Monthly Billing), your plan will be automatically canceled on May 31, 2010. In addition, any other services included in the plan such as data recovery and free Online Backup service will be canceled as well.

If you have an active support plan that auto-renews on an annual basis (such as the QuickBooks Support Plan with Annual Billing), you will continue to receive live support and any service included in your support plan until your plan expires 12 months from the date of purchase. At that time, your Support Plan will be automatically canceled and will not renew. In addition, any other services included in the plan such as data recovery and free Online Backup service will be canceled as well.

If you have an active, non-renewing support plan (such as a 6-Month, 90-Day, or One-Year Support Plan) that expires after May 31, 2010, you will continue to receive live support and any services included in your support plan until the plan's expiration date. You must be on a supported version of QuickBooks to purchase another support plan. If your support plan expires before May 31, 2010 and you want to continue using QuickBooks 2007, you may purchase a QuickBooks Support Plan with Monthly Billing before March 31, 2010, or pay for support as you go (One-Time Support). Please note that all Monthly Support Plans will be automatically canceled on May 31, 2010 for customers using QuickBooks 2007.

If you want to receive live support on a pay-per-incident basis (One-Time Support) after May 31, 2010, you will need to be on an upgraded version of QuickBooks. You can still get answers to frequently asked questions by searching the QuickBooks knowledge base or the QuickBooks Knowledge Archive, but live support will no longer be available for QuickBooks 2007 after May 31, 2010.

If you want to receive live support on a pay-per-incident basis (One-Time Support) after May 31, 2010, you will need to be on an upgraded version of QuickBooks. You can still get answers to frequently asked questions by searching the QuickBooks knowledge base or the QuickBooks Knowledge Archive, but live support will no longer be available for QuickBooks 2007 after May 31, 2010.

Support of installation, upgrades, error messages, and product defects is only available for currently supported versions of QuickBooks.

Replacement CDs, manuals and live support will no longer be available so you’ll need to complete any QuickBooks 2007 product installations or registrations before May 31, 2010.
Wondering why you should upgrade? A lot has happened in three years. QuickBooks 2010 can help you save more time, get more organized and stay on top of your business as never before. Customizable reporting tools deliver insight into every dollar going in and out of your business. Efficient new features give you back time to focus on your business.

Save time and work more efficiently

Document Management lets you easily organize and share your business documents in QuickBooks and online. Now you can securely store your electronic and scanned documents1 online, linked to any customer, vendor, employee, account, or transaction in QuickBooks. It’s free for up to 100 MB of storage (about 1,000 two-page PDFs). Collaborate with accountants and employees — even those without QuickBooks access. You’ll never need to worry about losing business-critical documents again.

Easily add or edit multiple entries in QuickBooks lists. Need to add or fix a lot of data at once in QuickBooks lists? Now you can batch enter and edit records — customers, vendors, items, or account information — all from one spreadsheet view. Even cut and paste directly from your spreadsheets!

Save time with Auto-Sign Checks. Upload your signature and apply to checks you create in QuickBooks.

Forms Customization helps you look more professional and stand out from the crowd. Fast, easy customization lets you create a unified look for all your invoices, statements and other forms. Choose from new free professional designs to project a distinctive look for your business

Outlook Integration helps you save time on everyday tasks. Easily send customers emails, invoices and receipts directly from QuickBooks using Microsoft® Outlook or Outlook Express.2

Multi-user improvements save you even more time. Run reports while others work simultaneously in the company file — and locally back up data while in multi-user mode.3 QuickBooks Messenger lets you instantly chat with others using your company file — and remotely log out others as needed.


Stay on top of your business

Customizable Company Snapshot delivers an instant overview of your business. We’ve added a brand new toolbar that lets you custom-select the at-a-glance reports that are most important to your business — including seven new reports for 2010. Get an instant view into your bottom line with great new ways to review yearly expenses and income comparisons, detailed expense and income breakdown, and more --- all on one page.

Redesigned Report Center delivers insights to help you make better business decisions. Easily find the exact report you need to see how your business is doing. Our redesigned Report Center helps you control costs, make smarter decisions — and find new opportunities to improve your bottom line.

Multi-Currency capabilities allow you to do business globally while easily managing exchange rate fluctuations. Automatically download exchange rates right into QuickBooks. Easily process wire transfers and drafts online in more than 100 currencies.4

Upgrading has never been easier. All your existing preferences and data transfer easily — including customer, vendor and employee lists, as well as transactions, reports and customized options. And QuickBooks 2010 runs on Windows 7, Windows XP as well as Vista.™


Check out even more new features here.

Footnotes:
1) Scanner not included. Only TWAIN-compliant scanners supported. Maximum 100 MB per file. Total file storage 100 MB or about 1,000 2-page PDFs.
2) Requires Outlook or Outlook Express 2000, 2002, 2003 or 2007.
3) Requires the purchase of additional single user and/or multi-user packs to become multi-user capable (one user per license purchased). All users must be on the same-year version of QuickBooks to access the same company file. You must be logged into the company file to use Instant Messenger. If you back up your QuickBooks data using the QuickBooks Online Backup Service, you must first switch to single-user mode.
4) Internet access required. Additional fees may apply for wire transfers & drafts.

Resources to help you get started in QuickBooks 2010

We hope we have answered any questions you have about our service discontinuation plan, and about upgrading to QuickBooks 2010. If you have more questions, give us a call at 1-877-683-3280. We want to keep you as a customer, so let’s talk!