Customer Care Policy
Your product is QuickBooks Pro 2009
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Intuit offers helpful telephone support with one of our expert support technicians to get you back to business quickly.

For certain types of issues, telephone support is free.
For other issues, you may be required to pay a one-time fee or purchase a support plan.
Please use the table below to best determine how we can help you resolve any issues you may encounter.
Your support needs include:
Phone Support:
Error message or product defects that do not have a documented resolution on the QuickBooks support site
Free1

Contact us.
Error messages or documented solutions that tell you to contact Technical Support
Downloading QuickBooks or installing from the CD
Free for 12 months from initial product registration

Contact us (may require a Support Plan), or visit our Install Center for free self-help.
Installing or reinstalling QuickBooks on one or more computers that meet published system requirements for your QuickBooks product
Moving QuickBooks to a new computer that meets published system requirements for your QuickBooks products
Creating a new company file or converting a company file from another QuickBooks version or certain other products
Warning messages or errors caused by interaction with your operating system
Support Plan Required3

Learn which support plan is best for you.
Personalized assistance from an Intuit Support Professional on a per-incident basis or via a support plan for currently supported versions2 of QuickBooks
1Support fees apply for warning messages or errors caused by interaction with your operating system.

2Support is available only to registered users of currently supported versions of QuickBooks. The list of currently supported versions can be found on our web site at QuickBooks Supported Versions. Answers to common questions on discontinued products can be found by searching the QuickBooks Support Archive.

3Terms, conditions, pricing, features, service and support are subject to change without notice.